Is Westlaw AU part of the international Westlaw sites?

Westlaw AU is a stand-alone site, designed and developed by our Thomson Reuters Online team in Australia and New Zealand in partnership with 300+ local customers. The site is separate to Westlaw International and WestlawNext, but we've had full access to the best of Thomson Reuters global resources and technology. Because the site is supported locally, we can be quick to act e.g. posting alerts, updates and new content, and responding to customer enquiries and requests.

How does it compare to the other online providers?

Westlaw AU delivers a combination of features not offered by any other legal online service in Australia - thanks in large part to the extensive customer involvement in its design and development. We've combined best practice functionality (e.g. post-search filters, related documents in single view) with unique features (e.g. consolidated results lists and document display and Pay Per View) to make Westlaw AU a true market leader in online legal research.

What is OnePass?

OnePass is a single sign on solution that allows users to have one username & password to access all their Thomson Reuters services. Your OnePass profile is like a masterkey but it needs to be linked in to Reg Keys or logins for each of the services you access. Click here for more information about OnePass.

If you have questions or run into issues using OnePass contact our Help Desk for assistence on 1800 020 548.

How can I keep up to date with information that may impact my use of Westlaw AU?

The best way to keep up to date with information about Westlaw AU is via the Online Insider blog. You can do this in a number of ways:

  • Browse the blog itself here.
  • Sign up to receive the Legal Newsletter here
  • Sign up for daily email alerts or RSS feeds here
  • View known Technical Issues here.

You can also join the Westlaw AU User Group by clicking here to stay on top of future enhancements and provide input into the development process. 

How much training will we need to use Westlaw AU?

Westlaw AU was developed in consultation with more than 300 local customers so it's been designed to work the way you do.

You should be able to jump on and start researching immediately. If you want to ensure you maximise your use of Westlaw AU or need additional assistance our Training team are available to assist. 

See below for the training options that are available to you.

 

How can I be alerted when Westlaw AU is experiencing technical issues?

We will communicate with all known users via email if the site is experiencing major technical issues and when we are scheduling a planned or unplanned release.

If you are unsure if we have your contact details please feel free to contact our Technical Support Team to check or to add your email to our list of Westlaw AU users. 

You may also want to subscribe to our alerts via the Online Insider to be notified of more minor technical issues including feature/functionality issues and NewsRoom Content Delays. 

Click here to subscribe to the Technical Issues/Faults Email Alert or RSS feed.

What training options are available for Westlaw AU?

You have found your first option already. The Training & Support site provides User Guides, Videos, Tips & Enhancement information as well as information on how to access your other training options:

How do I find out coverage details for a Product or News Source?

Coverage information is available via the "I" scope icons next to products in the site Table of Contents. 

For Newsroom sources you can search the Newsroom Publication Directory for coverage details and currency.

How can I provide feedback on Westlaw AU?

The easiest way to provide feedback is to click on the Feedback link at the top of the site or by clicking here. You can rate the site out of 10 stars and provide a comment. Please rate the site overall rather than any single feature or issue on the site.

If you would like to get more involved and provide more detailed feedback, discuss future development items and help to drive the enhancement pipeline you should join the Westlaw AU User Group by clicking here.

Once you have joined you are free to comment on or start your own discussions relating to Westlaw AU. We seek feedback on specific issues from the user group and encourage you to drive the agenda by starting your own discussions with suggestions for, or thoughts on the site.

 

Why does Westlaw AU not remember my login details when I log on from a phone or tablet and have ticked remember my username & password?

If you have your phone or tablet set to Private Browsing the cookies that are used to save your username & password will not be saved or honoured. Click here to see how to turn off Private Browsing.

Why does Westlaw AU make me logon again when I already have a live session on my phone or tablet?

If you have your phone or tablet set to Private Browsing the live session will not be saved or honoured. Click here to see how to turn off Private Browsing.

What is Softdocs?

Softdocs is an automated document production system, which includes over 6000 standard legal forms and precedents.

Document automation is the process by which standard letters and documents are combined with specific matter data to quickly produce and reproduce letters and documents for use in all legal matters.

How do I learn more about Softdocs?

Please explore this Training & Support page (http://training.thomsonreuters.com.au/) for further information such as “Softdocs on Westlaw”, which provides a step by step guide to completing your document.

How often are the forms and precedents updated?

Softdocs forms and precedents are updated on an “as needs” basis. In some circumstances this mean an increased frequency if legislative change demands. Softdocs updates are generally available on the date the change commences.

How are the Softdocs forms different from the forms I currently have?

The Softdocs forms are different from any current Word or pdf forms you currently may have in a number of ways. Softdocs forms present you with an interview screen, asking various questions that are required to complete the form.  The results of the interview are then compiled and you are presented with the completed form at the end of the interview. 

Softdocs forms also provide you with the option to complete Firm Details the first time you use Softdocs. This information is saved and compiled into the form as part of completion – saving you time having to complete these details each time.

Can I save a copy of a Softdocs to my computer for later use?

Once you have completed the interview you will be presented with a screen where you can download the completed document, generally in rtf format. These can be saved to your computer. You are also provided with an Answer file, which you can also save and can be uploaded and reused if you wish to make any additions or alterations to your document, without having to redo the entire interview.

Do you current offer a trial of Softdocs on Westlaw AU?

Yes, we offer a 2 week trial of Softdocs Suites.

How many softdocs suites will be available on Westlaw AU?

40 suites across multiple jurisdictions are currently available which feature over 6000 documents.

Screenshot of Softdocs Suites

Is training provided on accessing and using Softdocs?

Training on Softdocs on Westlaw is provided by our Westlaw training & support team. Please refer to our online training schedules at: http://training.thomsonreuters.com.au/products/westlaw-au/webinars/

Do the Softdocs documents integrate with my practice management software?

Softdocs integrates with many existing practice management systems, including Firm Central.

Can I customise my Softdocs forms and precedents?

Your Softdocs on Westlaw precedents can be customised with your firm logo at a small additional cost. Please ask your account manager for further information or email softdocs@thomsonreuters.com

Are there any special software requirements for me to use Softdocs on Westlaw?

The Softdocs system utilises Microsoft Word. We support Word 2003 and later versions.

What is OnePass?

OnePass is a single sign on solution that allows users to have one username & password to access all their Thomson Reuters services. Your OnePass profile is like a masterkey but it needs to be linked in to Reg Keys or logins for each of the services you access. Click here for more information about OnePass.

If you have questions or run into issues using OnePass contact our Help Desk for assistence on 1800 020 548.

How can I keep up to date with information that may impact my use of Westlaw AU?

The best way to keep up to date with information about Westlaw AU is via the Online Insider blog. You can do this in a number of ways:

  • Browse the blog itself here.
  • Sign up to receive the Legal Newsletter here
  • Sign up for daily email alerts or RSS feeds here
  • View known Technical Issues here.

You can also join the Westlaw AU User Group by clicking here to stay on top of future enhancements and provide input into the development process. 

How can I be alerted when Westlaw AU is experiencing technical issues?

We will communicate with all known users via email if the site is experiencing major technical issues and when we are scheduling a planned or unplanned release.

If you are unsure if we have your contact details please feel free to contact our Technical Support Team to check or to add your email to our list of Westlaw AU users. 

You may also want to subscribe to our alerts via the Online Insider to be notified of more minor technical issues including feature/functionality issues and NewsRoom Content Delays. 

Click here to subscribe to the Technical Issues/Faults Email Alert or RSS feed.

How do I find out coverage details for a Product or News Source?

Coverage information is available via the "I" scope icons next to products in the site Table of Contents. 

For Newsroom sources you can search the Newsroom Publication Directory for coverage details and currency.

How do I find out coverage details for a Product or News Source?

Coverage information is available via the "I" scope icons next to products in the site Table of Contents. 

For Newsroom sources you can search the Newsroom Publication Directory for coverage details and currency.

Can I customise my Softdocs forms and precedents?

Your Softdocs on Westlaw precedents can be customised with your firm logo at a small additional cost. Please ask your account manager for further information or email softdocs@thomsonreuters.com

How can I provide feedback on Westlaw AU?

The easiest way to provide feedback is to click on the Feedback link at the top of the site or by clicking here. You can rate the site out of 10 stars and provide a comment. Please rate the site overall rather than any single feature or issue on the site.

If you would like to get more involved and provide more detailed feedback, discuss future development items and help to drive the enhancement pipeline you should join the Westlaw AU User Group by clicking here.

Once you have joined you are free to comment on or start your own discussions relating to Westlaw AU. We seek feedback on specific issues from the user group and encourage you to drive the agenda by starting your own discussions with suggestions for, or thoughts on the site.

 

How does it compare to the other online providers?

Westlaw AU delivers a combination of features not offered by any other legal online service in Australia - thanks in large part to the extensive customer involvement in its design and development. We've combined best practice functionality (e.g. post-search filters, related documents in single view) with unique features (e.g. consolidated results lists and document display and Pay Per View) to make Westlaw AU a true market leader in online legal research.

How can I provide feedback on Westlaw AU?

The easiest way to provide feedback is to click on the Feedback link at the top of the site or by clicking here. You can rate the site out of 10 stars and provide a comment. Please rate the site overall rather than any single feature or issue on the site.

If you would like to get more involved and provide more detailed feedback, discuss future development items and help to drive the enhancement pipeline you should join the Westlaw AU User Group by clicking here.

Once you have joined you are free to comment on or start your own discussions relating to Westlaw AU. We seek feedback on specific issues from the user group and encourage you to drive the agenda by starting your own discussions with suggestions for, or thoughts on the site.

 

How can I keep up to date with information that may impact my use of Westlaw AU?

The best way to keep up to date with information about Westlaw AU is via the Online Insider blog. You can do this in a number of ways:

  • Browse the blog itself here.
  • Sign up to receive the Legal Newsletter here
  • Sign up for daily email alerts or RSS feeds here
  • View known Technical Issues here.

You can also join the Westlaw AU User Group by clicking here to stay on top of future enhancements and provide input into the development process. 

Why does Westlaw AU not remember my login details when I log on from a phone or tablet and have ticked remember my username & password?

If you have your phone or tablet set to Private Browsing the cookies that are used to save your username & password will not be saved or honoured. Click here to see how to turn off Private Browsing.

Why does Westlaw AU make me logon again when I already have a live session on my phone or tablet?

If you have your phone or tablet set to Private Browsing the live session will not be saved or honoured. Click here to see how to turn off Private Browsing.

How can I be alerted when Westlaw AU is experiencing technical issues?

We will communicate with all known users via email if the site is experiencing major technical issues and when we are scheduling a planned or unplanned release.

If you are unsure if we have your contact details please feel free to contact our Technical Support Team to check or to add your email to our list of Westlaw AU users. 

You may also want to subscribe to our alerts via the Online Insider to be notified of more minor technical issues including feature/functionality issues and NewsRoom Content Delays. 

Click here to subscribe to the Technical Issues/Faults Email Alert or RSS feed.

What is OnePass?

OnePass is a single sign on solution that allows users to have one username & password to access all their Thomson Reuters services. Your OnePass profile is like a masterkey but it needs to be linked in to Reg Keys or logins for each of the services you access. Click here for more information about OnePass.

If you have questions or run into issues using OnePass contact our Help Desk for assistence on 1800 020 548.

How can I keep up to date with information that may impact my use of Westlaw AU?

The best way to keep up to date with information about Westlaw AU is via the Online Insider blog. You can do this in a number of ways:

  • Browse the blog itself here.
  • Sign up to receive the Legal Newsletter here
  • Sign up for daily email alerts or RSS feeds here
  • View known Technical Issues here.

You can also join the Westlaw AU User Group by clicking here to stay on top of future enhancements and provide input into the development process. 

How can I be alerted when Westlaw AU is experiencing technical issues?

We will communicate with all known users via email if the site is experiencing major technical issues and when we are scheduling a planned or unplanned release.

If you are unsure if we have your contact details please feel free to contact our Technical Support Team to check or to add your email to our list of Westlaw AU users. 

You may also want to subscribe to our alerts via the Online Insider to be notified of more minor technical issues including feature/functionality issues and NewsRoom Content Delays. 

Click here to subscribe to the Technical Issues/Faults Email Alert or RSS feed.

How do I find out coverage details for a Product or News Source?

Coverage information is available via the "I" scope icons next to products in the site Table of Contents. 

For Newsroom sources you can search the Newsroom Publication Directory for coverage details and currency.

Is Westlaw AU part of the international Westlaw sites?

Westlaw AU is a stand-alone site, designed and developed by our Thomson Reuters Online team in Australia and New Zealand in partnership with 300+ local customers. The site is separate to Westlaw International and WestlawNext, but we've had full access to the best of Thomson Reuters global resources and technology. Because the site is supported locally, we can be quick to act e.g. posting alerts, updates and new content, and responding to customer enquiries and requests.

What is Softdocs?

Softdocs is an automated document production system, which includes over 6000 standard legal forms and precedents.

Document automation is the process by which standard letters and documents are combined with specific matter data to quickly produce and reproduce letters and documents for use in all legal matters.

How do I learn more about Softdocs?

Please explore this Training & Support page (http://training.thomsonreuters.com.au/) for further information such as “Softdocs on Westlaw”, which provides a step by step guide to completing your document.

How often are the forms and precedents updated?

Softdocs forms and precedents are updated on an “as needs” basis. In some circumstances this mean an increased frequency if legislative change demands. Softdocs updates are generally available on the date the change commences.

How are the Softdocs forms different from the forms I currently have?

The Softdocs forms are different from any current Word or pdf forms you currently may have in a number of ways. Softdocs forms present you with an interview screen, asking various questions that are required to complete the form.  The results of the interview are then compiled and you are presented with the completed form at the end of the interview. 

Softdocs forms also provide you with the option to complete Firm Details the first time you use Softdocs. This information is saved and compiled into the form as part of completion – saving you time having to complete these details each time.

Can I save a copy of a Softdocs to my computer for later use?

Once you have completed the interview you will be presented with a screen where you can download the completed document, generally in rtf format. These can be saved to your computer. You are also provided with an Answer file, which you can also save and can be uploaded and reused if you wish to make any additions or alterations to your document, without having to redo the entire interview.

Do you current offer a trial of Softdocs on Westlaw AU?

Yes, we offer a 2 week trial of Softdocs Suites.

How many softdocs suites will be available on Westlaw AU?

40 suites across multiple jurisdictions are currently available which feature over 6000 documents.

Screenshot of Softdocs Suites

Is training provided on accessing and using Softdocs?

Training on Softdocs on Westlaw is provided by our Westlaw training & support team. Please refer to our online training schedules at: http://training.thomsonreuters.com.au/products/westlaw-au/webinars/

Do the Softdocs documents integrate with my practice management software?

Softdocs integrates with many existing practice management systems, including Firm Central.

Can I customise my Softdocs forms and precedents?

Your Softdocs on Westlaw precedents can be customised with your firm logo at a small additional cost. Please ask your account manager for further information or email softdocs@thomsonreuters.com

Are there any special software requirements for me to use Softdocs on Westlaw?

The Softdocs system utilises Microsoft Word. We support Word 2003 and later versions.

How many softdocs suites will be available on Westlaw AU?

40 suites across multiple jurisdictions are currently available which feature over 6000 documents.

Screenshot of Softdocs Suites

Is Westlaw AU part of the international Westlaw sites?

Westlaw AU is a stand-alone site, designed and developed by our Thomson Reuters Online team in Australia and New Zealand in partnership with 300+ local customers. The site is separate to Westlaw International and WestlawNext, but we've had full access to the best of Thomson Reuters global resources and technology. Because the site is supported locally, we can be quick to act e.g. posting alerts, updates and new content, and responding to customer enquiries and requests.

How much training will we need to use Westlaw AU?

Westlaw AU was developed in consultation with more than 300 local customers so it's been designed to work the way you do.

You should be able to jump on and start researching immediately. If you want to ensure you maximise your use of Westlaw AU or need additional assistance our Training team are available to assist. 

See below for the training options that are available to you.

 

What training options are available for Westlaw AU?

You have found your first option already. The Training & Support site provides User Guides, Videos, Tips & Enhancement information as well as information on how to access your other training options:

Is training provided on accessing and using Softdocs?

Training on Softdocs on Westlaw is provided by our Westlaw training & support team. Please refer to our online training schedules at: http://training.thomsonreuters.com.au/products/westlaw-au/webinars/

What training options are available for Westlaw AU?

You have found your first option already. The Training & Support site provides User Guides, Videos, Tips & Enhancement information as well as information on how to access your other training options:

Do you current offer a trial of Softdocs on Westlaw AU?

Yes, we offer a 2 week trial of Softdocs Suites.