How do I access ProView, and on which devices?

To download ProView for iOS, Android, Windows and Mac for free click here.

What is OnePass?

A OnePass Account is a username and password that provides secure access across multiple Thomson Reuters websites and applications, including ProView.

If you create a OnePass account or enter an existing OnePass username and password, you will – once only – be asked to enter a Registration Key to proceed in ProView. This one-use Registration Key to “unlock” ProView is issued when your first title is purchased.

Will I always need an internet connection to use ProView?

You will need an internet connection to:

  • access ProView via web browser
  • register ProView with OnePass
  • download ProView to your tablet or desktop (PC, laptop, Mac)
  • download titles to your ProView library if access using a tablet or desktop
  • download content updates for your eSubs (updating digital “looseleafs”)
  • sync your eBooks/eSubs, and/or your notes & annotations
  • download ProView upgrades

Once ProView is installed and your titles downloaded to your ProView library, you do not need an internet connection to view and use your titles via tablet or on your desktop.

Can I access my eBooks/eSubs on my PC/laptop and on my tablet at the same time?

  • Yes! You’ll need to be connected to the internet for your notes and annotations to sync across your PC/laptop & tablet; changes sync across your devices approximately every 10 minutes
  • An individual user can have his/her ProView titles on up to 4 different devices (eg iPad, Office PC,  Home PC and one more!).

I want multiple copies of the same eBook/eSub for my clients/members/colleagues; is that possible?

Absolutely! Speak to your account manager to discuss options! Customised content/covers could also be possible!

Tell us the details of each user needing an eBook/eSub and we can email each of them separately with their registration key and provide instruction on how to install. We can also send you a list of the registration keys for each user for your own records.

If you don’t know who you want to give your purchased title to yet, that’s okay! We’ll email you a list of ProView registration keys to distribute to users yourself, when you’re ready to do so. We’ll also send you an email template to use that will explain to your users how to register with OnePass and how to load their eBook.

Can I order additional titles for myself or for my clients/members/colleagues?

Of course! Simply tell us the OnePass username(s) for which to link the additional titles and we’ll take care of this for you. If this information is not available, the users will be provided with a comprehensive welcome email to assist in adding the new purchases to their existing ProView library. This process applies equally to current titles and those with future release dates.

If you provide a list of email addresses for your ProView users, we can also send a notification advertising the availability of the new titles. This way, all can experience an immediate benefit from the additional material available in their library

Can I share my eBook or eSub with others?

Each title purchased can only be linked to one OnePass profile; keeping your personal notes and annotations secure.

If you don’t need the eBook or eSub anymore and want to permanently pass it over to another OnePass user, call us on 1800 020 548 to find out if this is possible based on the type of purchase made.

I’d like to see a demonstration/sample before I commit to purchase

Contact your account manager directly or call Customer Care on 1800 020 548.

You can also email us at LTA.Care@thomsonreuters.com

Your account manager will contact you shortly to discuss further or arrange a meeting.

What are the expiry limits for the history feature in ProView?

iPad - 2 weeks with a maximum of 8000 history items stored across all titles.

Desktop & Android (Mac & Windows) - 2 weeks with a maximum of 100 history items stored per title.

Browser - there is no persistence of history across sessions.  Once you log out from the Web App and log back in the history will be empty.

Highlighting selected text using Windows 10

There is a known issue using ProView on touch screen computers running the latest version of Windows 10.

Customers with Windows 10 are unable to select less than a page of text in ProView titles when using the Desktop application or Chrome, IE11 and Firefox browsers on touch screen computers. This affects your ability to select text within a page when using certain annotation tools, including highlighting text, adding notes, and creating PDFs.

 ProView works correctly when using Microsoft Edge on Windows 10. End users running Windows 10 should use the Microsoft Edge browser when using the ProView platform on a touch screen device.

How do I access ProView, and on which devices?

To download ProView for iOS, Android, Windows and Mac for free click here.

Can I access my eBooks/eSubs on my PC/laptop and on my tablet at the same time?

  • Yes! You’ll need to be connected to the internet for your notes and annotations to sync across your PC/laptop & tablet; changes sync across your devices approximately every 10 minutes
  • An individual user can have his/her ProView titles on up to 4 different devices (eg iPad, Office PC,  Home PC and one more!).

I want multiple copies of the same eBook/eSub for my clients/members/colleagues; is that possible?

Absolutely! Speak to your account manager to discuss options! Customised content/covers could also be possible!

Tell us the details of each user needing an eBook/eSub and we can email each of them separately with their registration key and provide instruction on how to install. We can also send you a list of the registration keys for each user for your own records.

If you don’t know who you want to give your purchased title to yet, that’s okay! We’ll email you a list of ProView registration keys to distribute to users yourself, when you’re ready to do so. We’ll also send you an email template to use that will explain to your users how to register with OnePass and how to load their eBook.

Can I order additional titles for myself or for my clients/members/colleagues?

Of course! Simply tell us the OnePass username(s) for which to link the additional titles and we’ll take care of this for you. If this information is not available, the users will be provided with a comprehensive welcome email to assist in adding the new purchases to their existing ProView library. This process applies equally to current titles and those with future release dates.

If you provide a list of email addresses for your ProView users, we can also send a notification advertising the availability of the new titles. This way, all can experience an immediate benefit from the additional material available in their library

Can I share my eBook or eSub with others?

Each title purchased can only be linked to one OnePass profile; keeping your personal notes and annotations secure.

If you don’t need the eBook or eSub anymore and want to permanently pass it over to another OnePass user, call us on 1800 020 548 to find out if this is possible based on the type of purchase made.

Highlighting selected text using Windows 10

There is a known issue using ProView on touch screen computers running the latest version of Windows 10.

Customers with Windows 10 are unable to select less than a page of text in ProView titles when using the Desktop application or Chrome, IE11 and Firefox browsers on touch screen computers. This affects your ability to select text within a page when using certain annotation tools, including highlighting text, adding notes, and creating PDFs.

 ProView works correctly when using Microsoft Edge on Windows 10. End users running Windows 10 should use the Microsoft Edge browser when using the ProView platform on a touch screen device.

I’d like to see a demonstration/sample before I commit to purchase

Contact your account manager directly or call Customer Care on 1800 020 548.

You can also email us at LTA.Care@thomsonreuters.com

Your account manager will contact you shortly to discuss further or arrange a meeting.

What are the expiry limits for the history feature in ProView?

iPad - 2 weeks with a maximum of 8000 history items stored across all titles.

Desktop & Android (Mac & Windows) - 2 weeks with a maximum of 100 history items stored per title.

Browser - there is no persistence of history across sessions.  Once you log out from the Web App and log back in the history will be empty.

Will I always need an internet connection to use ProView?

You will need an internet connection to:

  • access ProView via web browser
  • register ProView with OnePass
  • download ProView to your tablet or desktop (PC, laptop, Mac)
  • download titles to your ProView library if access using a tablet or desktop
  • download content updates for your eSubs (updating digital “looseleafs”)
  • sync your eBooks/eSubs, and/or your notes & annotations
  • download ProView upgrades

Once ProView is installed and your titles downloaded to your ProView library, you do not need an internet connection to view and use your titles via tablet or on your desktop.

What is OnePass?

A OnePass Account is a username and password that provides secure access across multiple Thomson Reuters websites and applications, including ProView.

If you create a OnePass account or enter an existing OnePass username and password, you will – once only – be asked to enter a Registration Key to proceed in ProView. This one-use Registration Key to “unlock” ProView is issued when your first title is purchased.