The Basics

Lets get started

New to cvMail or infrequent user? Lets start with the basics!

Take me in

To log in, open your web browser and navigate to Click on LOGIN: CVMAIL CLIENT in the top left hand corner of the screen. Enter your username and password, and select your location from from the drop down box. Click submit.

Your cvMail session should open in a new window. Check for pop-up blockers!

I've forgotten my password!

If you have forgotten your password, click on the Forgotten Password link within the client log in section.

Follow the prompts and a password reset will be sent to the email address that you have registered your account with (normally your firm email address).

Alternatively, you can contact Support on 1300 795 235 (AU) or 0800 228 994 (NZ).

Log me out

When you have finished your session in cvMail, you should log out before closing down your browser.

Click the "logout" option on the main header menu in the database. Logging out will provide you with security of knowing that if anyone reopens your browser and visits the site they will not have access to your database. 

Note: Closing your browser without logging-out will not end your session and may result in you being locked out if you have more than two concurrent sessions running.

If you are locked out of the service you can either:

  • wait 60 minutes before logging back in
  • or contact us on 1300 795 235 to have your session closed