FAQs

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How do I sign in to Checkpoint?

Go to http://www.checkpointau.com.au and enter your OnePass credentials.

For IP users, simply click “IP users sign in” in the top right hand corner of the login window.

Forgotten username or password?

On the OnePass Sign In screen, http://www.checkpointau.com.au, click ‘Forgot Username?' or 'Forgot password?’.

The system will prompt you to enter your email address and click Continue. You will be sent an email containing your user name or an email with a link to change your password.

What is OnePass?

Onepass is Thomson Reuters secure login tool which allows access to our online services such as Checkpoint Australia, Checkpoint New Zealand, Proview, Westlaw and Checkpoint World. 

Your OnePass profile links all your Thomson Reuters services to provide a single sign on solution, ie one username & password to access all their Thomson Reuters services. Click here for more information about OnePass.

If you have questions or run into issues using OnePass contact our Customer Support for assistance on 1800 074 333.

I'm unsure if I have OnePass access. What do I do?

On the OnePass Sign In screen, http://www.checkpointau.com.au, click ‘Forgot Username?'.

The system will prompt you to enter your email address and click Continue. You will be sent an email containing your user name if your email is linked to an existing OnePass profile.

To access Checkpoint, you will be required to register you registration key to your OnePass profile. If you don’t have a registration key to link to your OnePass, please contact our Customer Care team by;

Email: supportANZ@thomsonreuters.com
Phone: 1800 074 333 Mon-Fri, 8:45am-5:15pm (All states)

What about the content from previous systems?

Checkpoint has all the content from Tax and Accounting Online and the Alert24 Legal Online systems. Relevant and up-to-date information, and expert commentary from trusted authors. And the same customer service team will continue to provide whatever support you need.

How does it compare to the other online providers?

Checkpoint delivers a combination of features not offered by any other tax and accounting online service in Australia - thanks in large part to the extensive customer involvement in its design and development. We've combined best practice functionality (e.g. post-search filters, related documents in single view) with unique features (e.g. consolidated results lists and document display) to make Checkpoint a true market leader in online tax and accounting research.

What are the training options?

Training on Checkpoint will include online training modules, comprehensive User Guides, Onsite Demonstrations as well as ongoing telephone support.

How do I find out coverage details for a Product or News Source?

Coverage information is available via the "I" scope icons next to products in the site Table of Contents. 

How long can I leave my session idle before I get logged out of Checkpoint?

You will be logged our after 120 minutes of inactivity. Checkpoint will check if your session is active every 5 minutes, for up to 120 minutes where the last check will be made. After 125 minutes, you will see a time out message for 45 sec before you are logged out permanently and returned to the Checkpoint log out page.

If you return to you session during this period, this will reset the time out period.

If you exit Checkpoint without logging out, you session will automatically expire after 6 minutes.

How do I sign in to Checkpoint?

Go to http://www.checkpointau.com.au and enter your OnePass credentials.

For IP users, simply click “IP users sign in” in the top right hand corner of the login window.

Forgotten username or password?

On the OnePass Sign In screen, http://www.checkpointau.com.au, click ‘Forgot Username?' or 'Forgot password?’.

The system will prompt you to enter your email address and click Continue. You will be sent an email containing your user name or an email with a link to change your password.

What is OnePass?

Onepass is Thomson Reuters secure login tool which allows access to our online services such as Checkpoint Australia, Checkpoint New Zealand, Proview, Westlaw and Checkpoint World. 

Your OnePass profile links all your Thomson Reuters services to provide a single sign on solution, ie one username & password to access all their Thomson Reuters services. Click here for more information about OnePass.

If you have questions or run into issues using OnePass contact our Customer Support for assistance on 1800 074 333.

I'm unsure if I have OnePass access. What do I do?

On the OnePass Sign In screen, http://www.checkpointau.com.au, click ‘Forgot Username?'.

The system will prompt you to enter your email address and click Continue. You will be sent an email containing your user name if your email is linked to an existing OnePass profile.

To access Checkpoint, you will be required to register you registration key to your OnePass profile. If you don’t have a registration key to link to your OnePass, please contact our Customer Care team by;

Email: supportANZ@thomsonreuters.com
Phone: 1800 074 333 Mon-Fri, 8:45am-5:15pm (All states)

How long can I leave my session idle before I get logged out of Checkpoint?

You will be logged our after 120 minutes of inactivity. Checkpoint will check if your session is active every 5 minutes, for up to 120 minutes where the last check will be made. After 125 minutes, you will see a time out message for 45 sec before you are logged out permanently and returned to the Checkpoint log out page.

If you return to you session during this period, this will reset the time out period.

If you exit Checkpoint without logging out, you session will automatically expire after 6 minutes.

What about the content from previous systems?

Checkpoint has all the content from Tax and Accounting Online and the Alert24 Legal Online systems. Relevant and up-to-date information, and expert commentary from trusted authors. And the same customer service team will continue to provide whatever support you need.

How does it compare to the other online providers?

Checkpoint delivers a combination of features not offered by any other tax and accounting online service in Australia - thanks in large part to the extensive customer involvement in its design and development. We've combined best practice functionality (e.g. post-search filters, related documents in single view) with unique features (e.g. consolidated results lists and document display) to make Checkpoint a true market leader in online tax and accounting research.

How do I find out coverage details for a Product or News Source?

Coverage information is available via the "I" scope icons next to products in the site Table of Contents. 

What is OnePass?

Onepass is Thomson Reuters secure login tool which allows access to our online services such as Checkpoint Australia, Checkpoint New Zealand, Proview, Westlaw and Checkpoint World. 

Your OnePass profile links all your Thomson Reuters services to provide a single sign on solution, ie one username & password to access all their Thomson Reuters services. Click here for more information about OnePass.

If you have questions or run into issues using OnePass contact our Customer Support for assistance on 1800 074 333.

I'm unsure if I have OnePass access. What do I do?

On the OnePass Sign In screen, http://www.checkpointau.com.au, click ‘Forgot Username?'.

The system will prompt you to enter your email address and click Continue. You will be sent an email containing your user name if your email is linked to an existing OnePass profile.

To access Checkpoint, you will be required to register you registration key to your OnePass profile. If you don’t have a registration key to link to your OnePass, please contact our Customer Care team by;

Email: supportANZ@thomsonreuters.com
Phone: 1800 074 333 Mon-Fri, 8:45am-5:15pm (All states)

What about the content from previous systems?

Checkpoint has all the content from Tax and Accounting Online and the Alert24 Legal Online systems. Relevant and up-to-date information, and expert commentary from trusted authors. And the same customer service team will continue to provide whatever support you need.

How do I find out coverage details for a Product or News Source?

Coverage information is available via the "I" scope icons next to products in the site Table of Contents. 

What are the training options?

Training on Checkpoint will include online training modules, comprehensive User Guides, Onsite Demonstrations as well as ongoing telephone support.