Contact Thomson Reuters

Our Support Teams are available to help you with any technical or account queries with Thomson Reuters' Australia products and services. 

Select your service

Checkpoint            Cleardocs           cvMail             ProView           Westlaw AU 

Contact details for all services

Checkpoint

Access Management and Technical Support

Telephone: 1800 074 333
Email: SupportANZ@thomsonreuters.com
Monday to Friday, 7:00 a.m. to 7:15 p.m. AEST

Account & Billing Enquiries

Telephone: 1300 304 195
Fax: 1300 304 196
Email: LTA.Care@thomsonreuters.com
Monday to Friday, 8:00 a.m. to 6:00 p.m. AEST

Customer Training

Visit our training page to contact your local trainer or request a session.

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Cleardocs

You can reach us by phone on: 1300 307 343. Our phone is staffed from 8.30am until 5.30pm Monday to Friday EST, or by email at:support@cleardocs.com

Our address is:
Level 10, 565 Bourke St, Melbourne 3000

Website: http://www.cleardocs.com

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cvMail

Technical Support

AU: 1300 795 235
NZ: 0800 228 994
Int: +61 3 8684 2097

Email: firmsupport@cvmail.net

Monday to Friday: 8am - 6pm AEST
Monday to Friday: 6am - 4pm WST

Monday to Friday: 10am - 4pm NZT

Website: www.erecruitmentsolutions.com

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ProView

Access Management and Technical Support

Telephone: 1800 020 548
Email: LTA.Helpdesk@thomsonreuters.com
Monday to Friday, 8am-6pm (Sydney office hours)

Account & Billing Enquiries

From Australia: 1300 304 195
International: +61 2 8587 7980
Fax: 1300 304 196
Email: LTA.Care@thomsonreuters.com
Mon-Fri, 8am-6pm AEST

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Westlaw

Access Management and Technical Support

Telephone: 1800 020 548
Email: LTA.Helpdesk@thomsonreuters.com
Monday to Friday, 8am-6pm (Sydney office hours)

Account & Billing Enquiries

From Australia: 1300 304 195
International: +61 2 8587 7980
Fax: 1300 304 196
Email: LTA.Care@thomsonreuters.com
Mon-Fri, 8am-6pm AEST

Customer Training

The Customer Training Team at Thomson Reuters offer a range of training services as part of your subscription to our online platforms. Sessions cover all levels from introductory to advanced, and can be individually tailored to suit your needs.

Visit our training page to contact your local trainer or request a session.

Feedback

We are always looking to work with our customers and enhance Westlaw AU. Click here to rate the overall Westlaw AU user experience and provide your feedback.

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